Remote Dispatch & Customer Service Specialist

Nexus; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Nexus is seeking a Dispatch Coordinator for a full-time remote role serving clients across the US. You will schedule service calls for field technicians, create tickets, and route work to agencies while acting as the liaison between clients and technicians.

You will handle phone and email requests, prioritize tasks, and adapt to changing priorities. Candidates should have call center experience and solid computer skills, plus own Windows equipment with reliable internet.

Qualifications

• Dispatch and/or call center experience preferred.
• Clear and professional verbal and written communication.
• Working knowledge of computers.
• Ability to prioritize and communicate priorities.
• Ability to handle multiple projects autonomously.
• Flexible to changes within the company.
• Own Windows device with dual monitors and wired internet.

Responsibilities

• Schedule service calls for field technicians nationwide.
• Create service tickets and route to service agencies.
• Act as liaison between clients and field technicians.
• Respond to service order requests via phone and email.
• Fulfill additional requirements per senior management.
• Provide excellent customer service to internal and external customers.

Skills

Call center experience

Clear communication

Computer literacy

Prioritization

Multitasking

Adaptability to change

Own equipment (Windows PC, dual Mons,

Job description

Nexus is seeking a Dispatch Coordinator for a full-time remote role serving clients across the US. You will schedule service calls for field technicians, create tickets, and route work to agencies while acting as the liaison between clients and technicians.

You will handle phone and email requests, prioritize tasks, and adapt to changing priorities. Candidates should have call center experience and solid computer skills, plus own Windows equipment with reliable internet.