Customer Service Representative

Nexus; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Nexus is seeking a Dispatch Coordinator for a full-time remote role serving clients across the US. You will schedule service calls for field technicians, create tickets, and route work to agencies while acting as the liaison between clients and technicians.

You will handle phone and email requests, prioritize tasks, and adapt to changing priorities. Candidates should have call center experience and solid computer skills, plus own Windows equipment with reliable internet.

Qualifications

• Dispatch and/or call center experience preferred.
• Clear and professional verbal and written communication.
• Working knowledge of computers.
• Ability to prioritize and communicate priorities.
• Ability to handle multiple projects autonomously.
• Flexible to changes within the company.
• Own Windows device with dual monitors and wired internet.

Responsibilities

• Schedule service calls for field technicians nationwide.
• Create service tickets and route to service agencies.
• Act as liaison between clients and field technicians.
• Respond to service order requests via phone and email.
• Fulfill additional requirements per senior management.
• Provide excellent customer service to internal and external customers.

Skills

Call center experience

Clear communication

Computer literacy

Prioritization

Multitasking

Adaptability to change

Own equipment (Windows PC, dual Mons,

Job description

Full-Time REMOTE Position Preferred locations: Texas, Georgia, Tennessee and North Carolina.

Job Description

Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion. Create service tickets and route them to various service agencies Act as liaison between clients and field technicians Respond service order requests via phone and email Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Qualifications

• Dispatch and/or Call Center experience, preferred
• Must be able to communicate clearly and professionally, both verbally and in writing
• Must have working knowledge of computers
• Must be able to prioritize and communicate priorities effectively
• Ability to handle multiple projects simultaneously and autonomously
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature
• You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.