Remote Service Desk Engineer (Tier 1)

Element Technologies; Fulton (MS); À distance; USD 45 000 - 55 000; Plein temps

Résumé du poste

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote and on-site support for client environments. The role emphasizes fast, accurate technical help, ticketing, and documentation using IT Glue and ConnectWise PSA.

The team works in a fast-paced MSP setting with a focus on customer service and professional client interactions. You will handle common support tasks like password resets, MFA issues, printer problems, and antivirus alerts, collaborating with service teams

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Familiarity with MSP environments is a plus.
• Certifications such as A+ or Network+ are preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA/Manage, and N-able/N-central RMM.

Responsabilités

• Support client environments from Element's centralized Service Center or remotely.
• Troubleshoot desktops, printers, MFA, antivirus alerts, and password resets.
• Maintain documentation using ITGlue and ConnectWise PSA/Manage.
• Provide timely, professional interactions with customers and team meetings.

Connaissances

Strong communication

Professional demeanor

Independent or team work

Formation

Two-year technical degree

Outils

Active Directory

Entra ID/Azure AD

IT Glue

Nilear

ConnectWise PSA

ConnectWise Manage

N-able/N-central RMM

Description du poste

Element Technologies is seeking a Tier 1 Service Desk Engineer to provide remote and on-site support for client environments. The role emphasizes fast, accurate technical help, ticketing, and documentation using IT Glue and ConnectWise PSA.

The team works in a fast-paced MSP setting with a focus on customer service and professional client interactions. You will handle common support tasks like password resets, MFA issues, printer problems, and antivirus alerts, collaborating with service teams