Remote Service Desk Analyst - Bilingual EN/ES (LATAM)

Truelogic Software LLC; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

100% Remote Work

Highly Competitive USD Pay

Paid Time Off

Work with Autonomy

Work with Top American Companies

Job summary

Truelogic Software LLC seeks a customer-service oriented Service Desk Analyst to provide remote technical support to users. You will diagnose and resolve issues via phone, email, or chat, using strong technical knowledge and exceptional customer service to ensure high satisfaction.

Responsibilities include handling laptops, desktops, mobile devices, printers, and applications, performing first-contact resolution, and escalations with clear documentation in a fast-paced remote environment.

Qualifications

• 1 year of IT Service Desk, Help Desk, or technical support experience in a fully remote environment.
• 1 year of professional customer service experience with empathy and patience.
• Fully fluent/advanced in both English and Spanish (written and spoken).
• Strong remote troubleshooting (hardware, peripherals, OS, software) and thorough ticket documentation.

Responsibilities

• Remote omnichannel technical support via phone, email, and chat.
• Provide first-contact resolution for common IT requests (password resets, access, how-to questions).
• Log, prioritize, track, and close tickets following SOPs.
• Route complex issues to higher-tier engineering with clear documentation.
• Maintain customer focus and high satisfaction while working remotely.
• Meet and exceed KPIs, SLAs, and quality standards in a fast-paced setting.

Skills

Customer service

Bilingual English/Spanish

Remote troubleshooting

Technical support

Ticket documentation

Job description

Truelogic Software LLC seeks a customer-service oriented Service Desk Analyst to provide remote technical support to users. You will diagnose and resolve issues via phone, email, or chat, using strong technical knowledge and exceptional customer service to ensure high satisfaction.

Responsibilities include handling laptops, desktops, mobile devices, printers, and applications, performing first-contact resolution, and escalations with clear documentation in a fast-paced remote environment.