Remote Service Desk Analyst - Entry-Level IT Support

OpenKrill; United States; On-site; USD 8,700 - 12,000; Full time

Benefits offered by this job

Monthly 13% savings cap

Pantry vouchers

Christmas bonus

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to handle front-line technical support for users. You will respond to calls, emails, and chats, log interactions, and provide essential first-line assistance for desktops, laptops, printers, software, and basic networks.

The role emphasizes customer service, rapid issue resolution, and ongoing skills development. Remote work in Mexico, with a 1st shift schedule and growth opportunities within a supportive culture.

Qualifications

• 1-2 years of experience in a technical support role.
• Strong customer service skills and ability to explain technical info to non-technical users.
• Proficiency with Microsoft Office, Windows, and basic network troubleshooting.

Responsibilities

• Respond to phone calls, emails, and chats requesting technical support.
• Log all interactions in the ticketing system and provide first-level support.
• Resolve basic desktop, laptop, printer, mobile device, software and network issues.
• Ensure timely and accurate resolution and follow up with customers.

Skills

Customer service

Technical troubleshooting

English proficiency

Education

High school diploma

Associate or bachelor’s degree in CS or related

Tools

Microsoft Office

Windows OS

Basic networking

Job description

DYOPATH is seeking a Service Desk Level 1 Analyst to handle front-line technical support for users. You will respond to calls, emails, and chats, log interactions, and provide essential first-line assistance for desktops, laptops, printers, software, and basic networks.

The role emphasizes customer service, rapid issue resolution, and ongoing skills development. Remote work in Mexico, with a 1st shift schedule and growth opportunities within a supportive culture.