Service Desk Analyst (Fully Remote)

Truelogic; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

100% remote work

Competitive USD pay

Paid time off

Job summary

Truelogic, a New York-based provider of nearshore staff augmentation, is seeking a remote IT Service Desk specialist. You will diagnose and resolve hardware, software and peripheral issues via phone, email and chat, with emphasis on first-contact resolution.

Requirements include 1 year in an IT service desk or help desk in a fully remote environment, 1 year of professional customer service with empathy, and bilingual English/Spanish with solid remote troubleshooting skills.

Qualifications

• 1 year of experience in an IT Service Desk or Help Desk role in a fully remote environment.
• At least 1 year of professional customer service experience with empathy and patience.
• Bilingual proficiency in English and Spanish with solid remote troubleshooting skills.

Responsibilities

• Diagnose and resolve technical issues involving hardware, software, and peripherals via phone, email, and chat.
• Ensure first-contact resolution for everyday IT requests with prompt and efficient support.
• Accurately log, prioritize, track, and close support tickets following SOPs.

Skills

IT support experience

Customer service

Bilingual English/Spanish

Job description

• Diagnose and resolve technical issues involving hardware, software, and peripherals via phone, email, and chat.
• Ensure first-contact resolution for everyday IT requests with prompt and efficient support.
• Accurately log, prioritize, track, and close support tickets following SOPs.

Qualifications:

• Minimum 1 year of experience in an IT Service Desk or Help Desk role in a fully remote environment.
• At least 1 year of professional customer service experience with empathy and patience.
• Bilingual proficiency in English and Spanish with solid remote troubleshooting skills.

What We Offer:

• 100% remote work from any location with a reliable internet connection.
• Highly competitive USD pay above typical market offerings.
• Paid time off policies to unwind and recharge when needed.

Truelogic

Truelogic is a leading provider of nearshore staff augmentation services headquartered in New York. With a team of over 600 skilled tech professionals based in Latin America, they help U.S. companies achieve digital transformation goals through top-tier technology solutions.