Remote IT Service Desk Consultant - Bilingual (EN/ES)

Long View; United States; Remote; USD 28,000 - 41,000; Part time

Benefits offered by this job

Remote work

Contract extension potential

Job summary

Long View is seeking a bilingual Technical Support Specialist to work remotely from Canada on a 9-month contract. The role involves documenting customer issues, analyzing symptoms, and escalating where needed to Tier II support, while driving process improvements.

The ideal candidate has 2+ years in service-desk support, fluent Spanish and English, and a proven ability to troubleshoot under pressure. This contract may extend or convert to full-time depending on performance and business needs.

Qualifications

• 2+ years of technical support experience in a service desk or help desk role.
• Fluent Spanish and English with excellent bilingual written and verbal communication.
• Proven ability to troubleshoot technical issues and handle high-stress situations.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms, determine urgency, and provide resolution or escape to Tier II support.
• Manage internal and external escalations and follow up on process improvements.

Skills

Bilingual Spanish/English

Technical support

Troubleshooting

Job description

Long View is seeking a bilingual Technical Support Specialist to work remotely from Canada on a 9-month contract. The role involves documenting customer issues, analyzing symptoms, and escalating where needed to Tier II support, while driving process improvements.

The ideal candidate has 2+ years in service-desk support, fluent Spanish and English, and a proven ability to troubleshoot under pressure. This contract may extend or convert to full-time depending on performance and business needs.