Remote Service Coordinator: Schedule, Dispatch & Support

WorkBetterNow; United States; Remote; USD 13,000 - 18,000; Full time

Benefits offered by this job

Remote work

Wellness and growth programs

Two annual salary adjustments

Job summary

WorkBetterNow, a fully remote employer, seeks a Service Coordinator to schedule, coordinate, and support service operations for US-based clients from LATAM. The role emphasizes organized, customer-focused coordination and proactive communication to meet SLAs.

The ideal candidate has 2+ years in service coordination or dispatch, strong multitasking and problem-solving abilities, and familiarity with scheduling or CRM systems. This is a full-time remote position with growth opportunities.

Qualifications

• 2+ years of proven experience in service coordination, dispatch, or administrative roles.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Experience with scheduling or CRM/dispatch systems (preferred).
• Ability to work in a fast-paced environment and manage multiple priorities.
• Bachelor’s degree in Business Administration or related field (or equivalent experience).

Responsibilities

• Schedule and coordinate service appointments, work orders, and technician dispatching.
• Serve as the main point of contact for clients regarding service requests and updates.
• Create, assign, and manage work orders in service management systems.
• Track service jobs to ensure timely completion and follow-ups.
• Communicate with field technicians to coordinate schedules and resolve issues.
• Maintain accurate records of service activities, invoices, and documentation.
• Handle customer inquiries, complaints, and service-related concerns professionally.
• Monitor service performance and ensure SLAs are met.
• Generate reports on service operations and performance metrics.
• Coordinate parts, materials, or equipment needed for service jobs.
• Support continuous improvement of service processes and workflows.

Skills

Service coordination experience

Organizational skills

Communication skills

Scheduling/CRM experience

Multitasking

Customer service

Education

Bachelor’s degree in Business Administration or related field

Tools

Scheduling software/CRM

Job description

WorkBetterNow, a fully remote employer, seeks a Service Coordinator to schedule, coordinate, and support service operations for US-based clients from LATAM. The role emphasizes organized, customer-focused coordination and proactive communication to meet SLAs.

The ideal candidate has 2+ years in service coordination or dispatch, strong multitasking and problem-solving abilities, and familiarity with scheduling or CRM systems. This is a full-time remote position with growth opportunities.