Remote Client Support & Scheduling Specialist

Remote; San Francisco (CA); Remoto; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible remote work

Onboarding and ongoing support

Growth opportunities based on perf

Descrizione del lavoro

Remote is seeking a dependable and service-oriented Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

This position is ideal for detail-oriented, responsive individuals who are comfortable working independently with digital tools and collaborating with internal teams to ensure a smooth client experience.

Competenze

• Proven experience in customer support or related admin roles.
• Strong written and verbal communication across channels.
• Excellent organization and attention to detail.
• Comfortable using online systems and support tools.
• Ability to manage multiple tasks remotely without supervision.
• Reliable internet access and self-motivation for remote work.

Mansioni

• Respond to client inquiries with timely, professional support.
• Coordinate scheduling, reservations, and service requests.
• Maintain accurate client records and documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track open requests and follow up to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Conoscenze

Strong written and verbal comms

Excellent organizational skills

Remote work tools

Multitasking

Customer service experience

Reliable internet access

Strumenti

CRM software

Ticketing systems

Descrizione del lavoro

Remote is seeking a dependable and service-oriented Customer Support Coordinator to assist clients, manage support requests, and coordinate scheduling in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

This position is ideal for detail-oriented, responsive individuals who are comfortable working independently with digital tools and collaborating with internal teams to ensure a smooth client experience.