Remote Customer Support & Scheduling Coordinator

Destination Services Network; Nashville (TN); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & ongoing support

Growth opportunities based on perfomm

Job summary

Destination Services Network is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience using digital tools.

This position suits detail-oriented, self-directed professionals who are comfortable working independently and collaborating with internal teams to ensure a smooth client experience.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Communication skills

Organizational skills

Remote work tools

Customer service

Independent work

Job description

Destination Services Network is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and help coordinate scheduling in a remote environment. This role emphasizes clear communication, organization, and delivering a positive client experience using digital tools.

This position suits detail-oriented, self-directed professionals who are comfortable working independently and collaborating with internal teams to ensure a smooth client experience.