Remote Customer Support & Scheduling Coordinator

Medium; Town of Maryland (NY); On-site; USD 25,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & support

Growth opportunities

Collaborative team

Job summary

Medium is seeking a dependable Remote Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a remote setting. You will excel at communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools. It offers a flexible remote work environment, step-by-step onboarding, and opportunities for advancement based on performance.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Strong written & verbal communication

Organizational skills

Remote work tools

Multi-tasking

Customer service experience

Job description

Medium is seeking a dependable Remote Customer Support Coordinator to assist clients, manage requests, and coordinate scheduling in a remote setting. You will excel at communication, organization, and delivering a positive client experience.

This role is ideal for individuals who are detail-oriented, responsive, and comfortable working independently using digital tools. It offers a flexible remote work environment, step-by-step onboarding, and opportunities for advancement based on performance.