Remote Senior Workers' Comp Claims Specialist

The Hartford; Clayton (NM); Remote; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr Representative Claims to plan, investigate, and resolve workers’ compensation claims with accuracy and policy adherence. This 100% remote role is open to candidates residing in New Mexico, with a January 19, 2027 start date and five weeks of training.

Responsibilities include coordinating with doctors, attorneys, regulators, and customers to ensure fair outcomes, while maintaining superb service and compliance with regulations.

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus delivering outstanding customer service.
• Demonstrated strong written and verbal communication skills.
• Demonstrated consistent high level of performance and achievement over career span.
• Excellent time management skills with the ability to manage competing priorities.
• HS Diploma required, Bachelor’s Degree is preferred

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Time management

Education

High school diploma

Bachelor's degree preferred

Job description

The Hartford is seeking a Sr Representative Claims to plan, investigate, and resolve workers’ compensation claims with accuracy and policy adherence. This 100% remote role is open to candidates residing in New Mexico, with a January 19, 2027 start date and five weeks of training.

Responsibilities include coordinating with doctors, attorneys, regulators, and customers to ensure fair outcomes, while maintaining superb service and compliance with regulations.