Senior Workers’ Comp Claims Specialist (Hybrid/Remote)

The Hartford; Chicago (IL); Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr Representative Claims to plan, recommend, and execute investigations of workers’ compensation claims. The role supports statutory compliance, ethical requirements, and customer service excellence.

Hybrid or remote work arrangements are available. Office attendance expectations vary by location; candidates near offices may come in 3 days a week, while others may work remotely with occasional office visits.

Qualifications

• Minimum 2+ years of workers’ compensation claim handling experience.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal and customer service skills.
• Strong written and verbal communication abilities.
• Proven high performance and ability to manage competing priorities.
• Excellent time management and organizational skills.
• HS Diploma required; Bachelor’s degree preferred.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight and ensure file disposition adheres to statutory guidelines.
• Leverage resources to facilitate the claimant’s recovery and restore lives.
• Deliver exceptional customer service and build productive relationships with customers.
• Analyze data to inform critical claim decisions with accurate calculations.
• Use technology to achieve accurate and efficient claim outcomes.
• Maintain professional diplomacy in all customer interactions.
• Contribute to a culture of collaboration and continuous improvement.
• Support organizational performance and employee engagement.

Skills

Claim handling

Customer service

Written/verbal communication

Time management

Interpersonal skills

Education

HS Diploma

Bachelor’s degree preferred

Job description

The Hartford is seeking a Sr Representative Claims to plan, recommend, and execute investigations of workers’ compensation claims. The role supports statutory compliance, ethical requirements, and customer service excellence.

Hybrid or remote work arrangements are available. Office attendance expectations vary by location; candidates near offices may come in 3 days a week, while others may work remotely with occasional office visits.