Senior Workers' Comp Claims Investigator (Hybrid/Remote)

The Hartford; Florida; Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr. Representative Claims to plan, investigate, and resolve workers' compensation claims. The role emphasizes timely investigations, financial accuracy, and adherence to regulatory guidelines while delivering superior customer service.

Hybrid or Remote work arrangements are available; location flexibility with office presence preferred for business needs. Start date and training details apply.

Qualifications

• Minimum of 2+ years of workers' compensation claim handling experience.
• Certification exams and adjusting licenses as required by state.
• Strong written and verbal communication skills.
• Excellent time management with ability to manage competing priorities.
• HS Diploma required; Bachelor's Degree preferred.

Responsibilities

• Effectively manage workers' compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight and proper file disposition within statutory guidelines.
• Leverage a network of professionals (doctors, attorneys, regulators) to facilitate claim outcomes.
• Provide exceptional customer service and maintain productive relationships with customers.
• Utilize data to inform critical claim decisions and analyze information.
• Compute disability benefit rates and assess claim financial exposures.
• Employ contemporary technology to achieve accurate claim results.
• Maintain professional diplomacy in all customer interactions.
• Contribute to a culture of collaboration to maximize performance and engagement.
• Embrace continuous improvement across claims processes.

Skills

Interpersonal skills

Communication skills

Time management

Customer service

Education

HS Diploma

Bachelor's Degree preferred

Job description

The Hartford is seeking a Sr. Representative Claims to plan, investigate, and resolve workers' compensation claims. The role emphasizes timely investigations, financial accuracy, and adherence to regulatory guidelines while delivering superior customer service.

Hybrid or Remote work arrangements are available; location flexibility with office presence preferred for business needs. Start date and training details apply.