Senior Workers' Comp Claims Specialist (Hybrid/Remote)

The Hartford; Florida; Hybride; USD 62 000 - 94 000; Plein temps

Résumé du poste

The Hartford in the United States is seeking a Sr Representative Claims to join our team, handling workers’ compensation claims with timely investigations, accurate calculations and exceptional customer service in a hybrid or remote work arrangement.

You will work with a network of providers and regulators to restore the lives of claimants, maintain file disposition per guidelines, and strive for operational excellence with licensing required within 1 year of hire.

Qualifications

• Claim Administrator certification with the Washington State Department of Labor & Industry required
• Minimum of 2+ years of experience in workers' compensation claim handling
• Certification exams and adjusting licenses as required by state
• Outstanding interpersonal skills
• Strong focus delivering outstanding customer service
• Demonstrated strong written and verbal communication skills
• Demonstrated consistent high level of performance and achievement over career span
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent time management skills with the ability to manage competing priorities
• Ability to adapt and flourish using industry-changing workflows
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability
• HS Diploma required, bachelor’s degree is preferred

Responsabilités

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Connaissances

Interpersonal skills

Customer service

Written & verbal communication

Time management

Attention to detail

Formation

HS Diploma

Bachelor’s degree preferred

Outils

MS Office Suite (Word, Excel, Outlook, PowerPoint)

Description du poste

The Hartford in the United States is seeking a Sr Representative Claims to join our team, handling workers’ compensation claims with timely investigations, accurate calculations and exceptional customer service in a hybrid or remote work arrangement.

You will work with a network of providers and regulators to restore the lives of claimants, maintain file disposition per guidelines, and strive for operational excellence with licensing required within 1 year of hire.