Remote Senior Telecom Engineer - Genesys Cloud Expert

Maximus; Trenton (NJ); Remote; USD 130.000 - 195.000; Vollzeit

Zusammenfassung

Maximus is seeking an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions. The role focuses on executing large projects, providing expert guidance, and mentoring engineering teams in a remote capacity across the U.S.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business goals while supporting ongoing automation and security efforts.

Qualifikationen

• Bachelor’s degree in Telecommunication/Computer Engineering/CS or related field.
• 5+ years of relevant professional experience; 6+ years preferred.
• Extensive experience with Genesys Cloud, including advanced configuration and system integrations.
• Proven leadership experience managing and mentoring senior technical teams.
• Call flow development experience in Genesys Architect tool.
• Proficiency with Java, C#.NET, Python, PHP and web application scripting.

Aufgaben

• Lead large-scale Genesys Cloud projects, including upgrades and migrations.
• Provide expert guidance for complex technical challenges and performance tuning.
• Mentor and lead engineers, fostering collaboration and professional development.
• Own the Contact Center implementation and support throughout the project lifecycle.
• Communicate clearly with internal teams, clients, and partners.
• Be available for unscheduled hours in case of emergencies.
• Follow department implementation standards and change control processes.
• Analyze voice and data networks and recommend solutions.
• Work with APIs for automation, provisioning and workflow orchestration.

Kenntnisse

Leadership

Mentoring

Communication

Troubleshooting

System Integrations

Automation

Ausbildung

Bachelor’s degree in Telecommunication/Computer Engineering/CS

Tools

Genesys Cloud

AWS

Wireshark

MS Server

DHCP/DNS

VMware ESXi

MS Hyper-V

MS Visio

MS Office

Java

C#.NET

Python

PHP

Jobbeschreibung

Maximus is seeking an experienced Senior Telecom Engineer to lead design, implementation, and optimization of Genesys Cloud solutions. The role focuses on executing large projects, providing expert guidance, and mentoring engineering teams in a remote capacity across the U.S.

The ideal candidate has deep Genesys Cloud expertise, strong leadership, and the ability to align technology strategies with business goals while supporting ongoing automation and security efforts.