Remote Senior Technical Success Leader

New Relic, Inc.; United States; Remote; USD 203,000 - 254,000; Full time

Benefits offered by this job

Healthcare

Dental insurance

Vision insurance

Parental leave and planning

Mental health benefits

401(k) plan and match

Flex time-off

11 paid holidays

Volunteer time off

Job summary

New Relic, Inc. is seeking a Senior Technical Success Manager to own post‑sales relationships and drive value for enterprise customers.

You will combine technical depth with business insight to nurture customers, identify expansion opportunities, and align product direction with client needs. You will collaborate with Sales, Product, and Engineering to ensure successful adoption, onboarding, and ongoing success, while traveling as needed.

Qualifications

• 5+ years of pre or post sales experience within the software industry.
• 3+ years of demonstrated pre or post sales experience working with enterprise customers.
• Strong technical background and sales/customer orientation.
• An interest in or previous experience of performance monitoring tools.
• Fluent in English.

Responsibilities

• Own customer adoption, onboarding, and continued success at your customer base.
• Forecast customer consumption and document opportunities and successes.
• Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
• Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
• Be your customer’s voice with product and engineering.
• Maintain a deep understanding of the customer’s business and how they use technology to grow.
• This is a field‑based role you will need to enjoy some travel, extensive travel opportunities for those that want to.

Skills

Sales experience

Technical knowledge

Customer orientation

English fluency

Willingness to travel

Education

Bachelor’s degree in Engineering/Computer Science

Job description

New Relic, Inc. is seeking a Senior Technical Success Manager to own post‑sales relationships and drive value for enterprise customers.

You will combine technical depth with business insight to nurture customers, identify expansion opportunities, and align product direction with client needs. You will collaborate with Sales, Product, and Engineering to ensure successful adoption, onboarding, and ongoing success, while traveling as needed.