Senior Technical Account Manager

Red Hat; Virginia Beach (VA); Teletrabalho; USD 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

401(k) with employer match

Paid time off and holidays

Disability and family leave

Resumo da oferta

Red Hat is seeking an enterprise-level Senior Technical Account Manager to work remotely for the East region of the United States. You will collaborate with key customers to provide technical and architectural guidance on the Red Hat Enterprise Linux Platform, building strong relationships and ensuring success across deployments.

You will coordinate with engineering, R&D, product management, and support teams, deliver roadmap updates, manage incidents, and tailor support to customer environments

Qualificações

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization.
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies.
• Experience deploying applications in cloud environments.
• Experience developing containerized applications.
• Familiarity with source code management tools like Git or SVN.

Responsabilidades

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Conhecimentos

5+ years exp

Red Hat Enterprise Linux

RPM-based Linux

Cloud deployments

Containerized apps

Git

SVN

Formação académica

Bachelor's degree in technology

Ferramentas

Git

SVN

RPM-based Linux

Descrição da oferta de emprego

Red Hat's Technical Account Management team is looking for an enterprise-level engineer with a background in Red Hat Enterprise Linux to join us remotely in the East region of the United States as a Senior Technical Account Manager. In this role, you will work with a small set of key customers to provide direct technical and architectural guidance for the Red Hat Enterprise Linux Platform. At Red Hat, customer support includes far more than just "break-fix" solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer's expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our engineering, research and development, product management, and technical support teams to debug, test, and resolve issues. The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and use their time efficiently.

What you will do:

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Specialize in Red Hat Enterprise Linux, providing expertise on its implementation and use
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Qualifications and Experience

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization
• Experience with Red Hat Enterprise Linux, including installation, patch management, performance tuning and troubleshooting.
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)
• Software engineering background; experience with RPM-based Linux technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Familiarity with source code management tools like Git or SVN

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone.

Equal Opportunity Policy (EEO)

We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Disability Accommodations

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email inquiries, such as those regarding the status of a job application, will not receive a reply.