Remote Senior Technical Account Manager — Enterprise Security

Coinscapture; United States; Remote; USD 128,000 - 192,000; Full time

Benefits offered by this job

Performance incentives

Equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Recorded Future, Inc. is seeking a Senior Technical Account Manager to own and drive success at our largest accounts, collaborating with Threat Intelligence, SOC, and security teams to tailor success plans.

You will manage the customer lifecycle, coordinate advisory and professional services engagements, and translate client needs into product enhancements. You will lead core projects around intelligence priorities, configuration, and training, and maintain strong executive relationships.

Qualifications

• Significant (5+ yrs) analytical/consulting experience with enterprise clients or information security.
• Senior level competency in Recorded Future modules and use cases.
• Senior level competency in delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement projects.
• Experience communicating with technical and non-technical stakeholders, including executives.
• Willingness to travel ~30%.

Responsibilities

• Own and drive enterprise customer engagement and enablement, including project delivery, issue management, and executive reviews.
• Plan and manage the customer success lifecycle, tailoring engagements to security requirements.
• Deliver core projects around intelligence priorities, configuration, tuning, and training.
• Coordinate advisory and professional services engagements with clients.
• Represent the voice of the customer to the Product team and improve customer outcomes.

Education

BA/BS or equivalent

Tools

Zendesk

Gainsight

JIRA

Job description

Recorded Future, Inc. is seeking a Senior Technical Account Manager to own and drive success at our largest accounts, collaborating with Threat Intelligence, SOC, and security teams to tailor success plans.

You will manage the customer lifecycle, coordinate advisory and professional services engagements, and translate client needs into product enhancements. You will lead core projects around intelligence priorities, configuration, and training, and maintain strong executive relationships.