Senior Security Account Manager, Threat Intelligence

Bazeta; United States; Remote; USD 128,000 - 192,000; Full time

Benefits offered by this job

Remote role

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Equity

Incentive compensation

Job summary

Recorded Future, Inc. is seeking a Senior Technical Account Manager to own success at our largest accounts.

This remote role prefers candidates in the Pacific or Mountain time zones and involves guiding customers through threat intelligence, SOC, vulnerability management, incident response, and more. You will work with executives and cross-functional teams to deliver success plans, manage escalations, and demonstrate value from end users to the C-suite while leveraging Zendesk, Gainsight, and

Qualifications

• 5+ years experience in analytics, consulting, or information security with enterprise clients and executives.
• Senior level competency in Recorded Future modules and use cases.
• Experience delivering Advisory Services engagements including PIR, Threat Modeling/Profiling, and Advanced Workflow and Enablement.
• BA/BS required or equivalent.
• Ability to communicate with technical and non-technical stakeholders.
• Strong passion for customer success and process improvement.
• Travel up to 30%.

Responsibilities

• Drive enterprise customer engagement and enablement across projects, support issues, escalations, and business reviews.
• Plan and manage the customer success lifecycle to meet security requirements.
• Deliver core projects around intelligence priorities, configuration, tuning, and training.
• Coordinate Advisory Services and Professional Services engagements.
• Develop strategic success plans to mature information security programs.
• Define and communicate Recorded Future's value to end users and the C-suite.
• Serve as voice of the customer for the product team.
• Maintain updates in Zendesk, Gainsight, JIRA with outcomes and plans.
• Solve problems to enable data-driven decisions and outcomes.

Skills

Analytical mindset

Executive engagement

Cyber security domain knowledge

Enterprise client management

Education

Bachelor's degree or equivalent

Tools

Zendesk

Gainsight

JIRA

Job description

Recorded Future, Inc. is seeking a Senior Technical Account Manager to own success at our largest accounts.

This remote role prefers candidates in the Pacific or Mountain time zones and involves guiding customers through threat intelligence, SOC, vulnerability management, incident response, and more. You will work with executives and cross-functional teams to deliver success plans, manage escalations, and demonstrate value from end users to the C-suite while leveraging Zendesk, Gainsight, and