Remote Enterprise Security & Intelligence Account Lead

Jobicy; United States; On-site; USD 128,000 - 192,000; Full time

Benefits offered by this job

Equity

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Incentive compensation

Job summary

Recorded Future is seeking a Technical Account Manager to own success for our largest accounts. You will manage enterprise engagements, deliver advisory services, and align security priorities with client workflows.

Remote role with preference for Pacific or Mountain time zones; travel requirement up to 30%. Base salary range listed and potential incentives, equity, and comprehensive benefits including medical, dental, vision, life, and 401K.

Qualifications

• 5+ years in analytics or consulting roles with enterprise clients
• Expert in Recorded Future modules and use cases
• Experience delivering Advisory Services including PIR, Threat Modeling/Profiling, and Advanced Workflow
• BA/BS degree or equivalent
• Experience communicating with technical and non-technical stakeholders
• Willingness to travel at least 30%
• Strong customer-success mindset and process improvement

Responsibilities

• Drive all aspects of enterprise customer engagement and enablement, including project/engagement delivery, managing support issues and escalations, regular touch points, steering intelligence and business reviews, and managing ad-hoc intelligence requirements and workflow development.
• Plan and manage the customer success life cycle, tailoring key engagements and projects to meet the client’s specific security requirements.
• Deliver core projects and engagements around intelligence priorities, configuration, tuning, and training.
• Design, direct, and coordinate the delivery of additional add-on Advisory Services and Professional Services engagements.
• Develop Strategic success plans that drive maturity across many functional components of an Information Security program by integrating our intelligence into daily workflows and processes.
• Define, track, and communicate Recorded Future’s value from the end user to the C-suite.
• Act as the “voice of the customer” for our Product team.
• Maintain exemplary admin in Zendesk, Gainsight, JIRA. Ensure meaningful updates on successes, outcomes, client sentiment, and detailed technical plans for at-risk accounts/hot issues.
• Be a problem-solving expert focused on the art of the possible with how our data and technology can drive excellent outcomes and inform better decision making.

Skills

Enterprise client management

Executive communication

Threat intelligence

Education

BA/BS degree

Tools

Zendesk

Gainsight

JIRA

Job description

Recorded Future is seeking a Technical Account Manager to own success for our largest accounts. You will manage enterprise engagements, deliver advisory services, and align security priorities with client workflows.

Remote role with preference for Pacific or Mountain time zones; travel requirement up to 30%. Base salary range listed and potential incentives, equity, and comprehensive benefits including medical, dental, vision, life, and 401K.