Remote Senior Technical Account Manager (Enterprise)

Palo Alto Networks

Arlington (VA)

Remote

USD 142,000 - 230,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Palo Alto Networks is seeking a Staff Technical Account Manager to bridge Customer Success, Engineering, TAC and Consulting teams for enterprise customers. This role is remote, with cross-geography collaboration across our global teams.

You will own Technical Health and the overall TAM health, mentor internal teams, coordinate QBRs with district and regional management, and ensure successful product utilization and customer outcomes.

Qualifications

10+ years in Technical Account Management or similar roles.
Proven leadership mentoring teams in high-level TAM.
Strong program or project management background.
Experience coordinating cross-functional teams (Customer Success, Engineering, TAC, sales).
Deep troubleshooting and RCA experience.

Responsibilities

Own Technical Health and Technical Account Health across your portfolio, ensuring environments are optimized and stable.
Provide high-touch TAM for enterprise clients with strategic oversight.
Coordinate with Sales, TAC, and Customer Success to drive outcomes and lead QBRs.
Lead as a program manager, training internal teams and clients.
Attend engineering status calls to stay aligned on updates and resolutions.
Assist in RCAs to resolve escalations and improve stability.
Mentor staff in the principles of high-level technical account management.