Staff Technical Account Manager — Remote Enterprise Support

Palo Alto Networks, Inc.; Arlington (VA); Remote; USD 142,000 - 230,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a highly skilled Staff Technical Account Manager to serve as a critical bridge between Customer Success, Engineering, TAC, and Consulting teams.

You will guide, mentor, and train internal teams and customers to ensure seamless communication and successful product utilization of our cybersecurity solutions. In this senior, enterprise-facing role, you will own Technical Health across your portfolio, manage high-touch engagements, and drive outcomes through

Qualifications

• 10+ years in technical account management or similar roles.
• Proven leadership mentoring teams and cross-functional collaboration.
• Strong program/project management experience with training delivery.
• Experience coordinating across CS, Engineering, TAC, and sales.
• Deep troubleshooting and root cause analysis experience.

Responsibilities

• Own Technical Health and ensure stable environments across portfolios.
• Manage a high-touch portfolio for enterprise clients.
• Coordinate with Sales, TAC, and Customer Success to drive outcomes.
• Lead as a program manager and mentor internal teams and clients.
• Attend engineering status calls; advocate for customer needs and updates.
• Assist in RCAs to resolve escalations and improve stability.
• Mentor staff in high-level technical account management practices.

Skills

Technical Account Management

Leadership

Program Management

Cross-functional Coordination

Root Cause Analysis

Training & Mentoring

Customer Success

Security Operations

Technical Troubleshooting

Job description

Palo Alto Networks, Inc. is seeking a highly skilled Staff Technical Account Manager to serve as a critical bridge between Customer Success, Engineering, TAC, and Consulting teams.

You will guide, mentor, and train internal teams and customers to ensure seamless communication and successful product utilization of our cybersecurity solutions. In this senior, enterprise-facing role, you will own Technical Health across your portfolio, manage high-touch engagements, and drive outcomes through