Remote Senior Systems Engineer - Production Support

Socket.dev; Potomac (MD); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based applications. The role is remote within the U.S. and requires deep expertise in AWS/Azure, Linux, Windows, scripting, and automation.

You will manage production systems, implement IaC, CI/CD, monitor tools, and collaborate with development, security, and operations to ensure security, reliability, and on-call readiness.

Qualifications

• Experience with AWS and/or Azure Cloud, notably S3, Step Functions, Batch Jobs, and CloudWatch.
• Proven track record of managing and maintaining large-scale production systems.
• Strong proficiency in Linux/Unix and Windows operating systems.
• Experience with system administration tasks including user management, permissions, and system monitoring.
• Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management.
• Experience with automation tools like Ansible, Puppet, Chef, or SaltStack.
• Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as CloudFormation.
• Experience with monitoring tools like DynaTrace, ScienceLogic, and CloudWatch.
• Ability to troubleshoot and optimize system performance and reliability.
• Understanding of network protocols, firewalls, and VPN setup.
• Experience with network monitoring and diagnostic tools.
• Experience with secure production system practices.
• Experience with databases such as AWS RDS SQL Server and Oracle RDMBS/RDS; performance tuning and backup/recovery.
• Knowledge of CI/CD pipelines.
• Familiarity with Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices in analyzing situations or data to obtain answers.
• Detect, isolate, document, report, and resolve outages or problems in production systems.
• Document problems in logging and discrepancy reporting tools.
• Work directly with the customer in day-to-day activities.
• Respond to user calls regarding hardware and software problems and escalate when required.
• Communicate status of key problem statuses to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Implement continuous improvement through IT systems or procedures.
• Maintain inventory of system assets.
• Ensure compliance with VA standards and security policies.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Scripting

Automation

CI/CD

Git

On-call

Education

Bachelor's degree in Computer Science/IT/Systems Engineering

Tools

Ansible

Puppet

Chef

SaltStack

CloudFormation

GitHub Actions

CodeBuild

CodeDeploy

CloudWatch

DynaTrace

ScienceLogic

Job description

Syms Strategic Group, LLC is seeking a Senior Systems Engineer (Production Support) to provide high-level operational support for complex cloud-based applications. The role is remote within the U.S. and requires deep expertise in AWS/Azure, Linux, Windows, scripting, and automation.

You will manage production systems, implement IaC, CI/CD, monitor tools, and collaborate with development, security, and operations to ensure security, reliability, and on-call readiness.