Remote Senior Systems Engineer: Production & Cloud Ops

Socket.dev; Frederick (MD); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide high‑level operational support for complex cloud systems. You will diagnose outages, document issues, and coordinate with customers and cross‑functional teams to ensure system reliability.

The role requires 8+ years in systems engineering, 3+ years in SQL/query monitoring, and strong expertise in AWS/Azure, Linux/Windows, and CI/CD tooling.

Qualifications

• 8+ years of experience in systems engineering or related field, production environments.
• 3+ years of experience with SQL queries and monitoring.
• Experience with cloud platforms AWS/Azure and managed cloud services.

Responsibilities

• Provide day-to-day operational support for complex cloud-based systems.
• Diagnose and resolve system outages; document issues and resolutions.
• Collaborate with customers, engineering, and security teams to ensure reliability.

Skills

AWS/Azure Cloud

Linux/Unix & Windows

Scripting (Python/Bash/PowerShell)

Automation (Ansible/Puppet/Chef/Salt)

CI/CD & GitHub Actions

Monitoring (CloudWatch/Dynatrace)

On-call production support

Education

Bachelor’s degree in CS/IT/Systems Engineering

Tools

Git

GitHub Actions

CodeBuild

CodeDeploy

Ansible

Puppet

CloudFormation

DynaTrace/ScienceLogic

SQL Server/Oracle RDBMS

Job description

Syms Strategic Group (SSG) seeks a Senior Systems Engineer (Production Support) to provide high‑level operational support for complex cloud systems. You will diagnose outages, document issues, and coordinate with customers and cross‑functional teams to ensure system reliability.

The role requires 8+ years in systems engineering, 3+ years in SQL/query monitoring, and strong expertise in AWS/Azure, Linux/Windows, and CI/CD tooling.