Remote Senior Solutions Architect & Pre-Sales Lead

CAI; Austin (TX); Remote; USD 125,000 - 150,000; Full time

Job summary

CAI is seeking a Senior Solutions Consultant to act as a pre-sales technical architect and proposal writer across ITSM, Service Desk, ServiceNow, Atlassian/JSM, and Cloud platforms. This full-time remote role partners with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions.

The ideal candidate has 5+ years in IT services, strong experience in RFP responses and staffing/pricing, and can move between technical depth and

Qualifications

• Bachelor's degree in business or a technical field or equivalent professional experience.
• 5+ years of experience in IT services, with significant experience evaluating RFPs and creating SOWs, and time spent in a pre-sales, solutions architecture, or proposal development role.
• Demonstrated ability to design and articulate solutions across multiple ITSM/ITIL, Service Desk, ServiceNow, Atlassian/Jira Service Management, Cloud platforms (AWS or Azure), and Infrastructure/Network services.
• Proven track record writing technical proposal content for government and/or commercial RFPs.
• Strong understanding of managed services delivery models, staffing/pricing constructs, and SLA design.
• Fluency in English with high proficiency in articulating strategy to executive and non-technical audiences.

Responsibilities

• Evaluate and qualify opportunities for new business, using CAI collateral and developing/supporting new lines of business.
• Lead solution architecture for pre-sales pursuits translating RFP/RFI requirements into differentiated, compliant technical and staffing solutions.
• Partner with stakeholders to develop and evaluate CAI strategy for a given pursuit.
• Design end-to-end solutions across ITSM/ITIL, Service Desk, ServiceNow and Atlassian/JSM platforms, AMS/ASO, Cloud (AWS/Azure) architectures, and Infrastructure/Network environments.
• Collaborate with CAI staff to position CAI as the preferred vendor and outline work plans, strategies, diagrams, and value propositions.
• Write and edit proposal content — technical narratives, solution overviews, staffing plans, transition approaches, and pricing assumptions.
• Lead or support solutioning workshops with capture teams, subject matter experts, and delivery leads to shape win themes and differentiators.
• Partner with ServiceNow, Atlassian, AWS, Microsoft, TalkDesk or other platforms to incorporate capabilities and co-sell opportunities.
• Contain solution risk by identifying cost items, documenting assumptions, and interpreting requirements to CAI while meeting client deliverables.
• Develop and maintain reusable solution assets: battlecards, reference architectures, staffing models, pricing templates, and past-performance narratives.
• Support orals/BAFO preparation, client presentations, and executive briefings with clear technical positioning.
• Provide technical review and quality control on proposal volumes prior to submission.
• Multi-task to support multiple concurrent initiatives.
• Advise stakeholders at all levels and facilitate communication across CAI, including legal and governance teams.
• Stay current on market trends, competitor positioning, and emerging capabilities to keep solutions competitive.

Skills

Pre-sales experience

Solution architecture

Proposal development

ITSM familiarity

Stakeholder collaboration

Education

Bachelor's degree in business or technical field

Tools

ServiceNow

Jira Service Management

AWS

Azure

Microsoft Office

Job description

CAI is seeking a Senior Solutions Consultant to act as a pre-sales technical architect and proposal writer across ITSM, Service Desk, ServiceNow, Atlassian/JSM, and Cloud platforms. This full-time remote role partners with Business Development, Capture, and Delivery leadership to translate client requirements into winning, technically sound solutions.

The ideal candidate has 5+ years in IT services, strong experience in RFP responses and staffing/pricing, and can move between technical depth and