Remote Senior Site Engagement & Insights Lead

WCG Clinical, Inc.; Boston (MA); Remote; USD 92,000 - 143,000; Full time

Benefits offered by this job

Health and financial protection

401(k) with company match

Tuition reimbursement

Certification support

Work-life balance tools

Paid holidays and vacation

Job summary

WCG seeks a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program globally. You will own the full lifecycle from instrument design to client readouts, and connect insights across WCG units to strengthen sponsor-site relationships.

You will drive multi-language survey fielding, analyze results, and deliver compelling narratives to executive sponsors while maintaining data quality and ethical standards across the program. Remote US-based role with global impact.

Qualifications

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research programs.
• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start-up.
• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.
• Comfortable working with quantitative and qualitative data; able to partner with analysts and translate results for non-technical audiences.
• Strong writing skills for reports, publications, and client communications.

Responsibilities

• Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Supports the CenterWatch Forum of participating sponsor and CRO representatives – facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.
• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.
• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.
• Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom data cuts.
• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.
• Serves as a voice of the site within WCG – builds and maintains trusted relationships with investigators, research coordinators, and site leadership; partners with sites to test survey flow, logic, and feasibility and ensures the site perspective inform WCG products and services.
• Connects survey findings and site insights to other WCG business units; identifies and pursues cross-business opportunities to act on what sites are telling us.
• Partners with marketing and commercial teams to promote survey participation and support commercialization of benchmark reports and related offerings.
• Monitors industry trends in site engagement, site burden, and clinical trial operations to keep the survey program current and differentiated.
• Maintains standards for data quality, respondent confidentiality, and research ethics across the program.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

Skills

Clinical research operations

Site engagement

Survey design

Survey fielding

Survey analysis

Executive presentation

Data translation

Written reports

Industry network

Independence

Education

Bachelor’s degree in life sciences, public health, business, or related field

Equivalent experience in clinical research operations, site engagement, or survey research

Job description

WCG seeks a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program globally. You will own the full lifecycle from instrument design to client readouts, and connect insights across WCG units to strengthen sponsor-site relationships.

You will drive multi-language survey fielding, analyze results, and deliver compelling narratives to executive sponsors while maintaining data quality and ethical standards across the program. Remote US-based role with global impact.