Remote Site Engagement & Insights Associate Director

WCG Clinical, Inc.; Columbia (SC); Remote; USD 92,000 - 143,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible spending accounts

Paid holidays

Vacation time

Sick time

Tuition reimbursement

On-the-job training

Certification assistance

Continuing education

Job summary

WCG is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, spanning design, distribution, analysis, and client readouts. You will connect survey insights to product and service development while strengthening sponsor, CRO, and site relationships across a global network.

The role emphasizes collaboration with analysts, marketing, and commercial teams, delivering outcomes that inform strategic decisions and site engagement initiatives within One WCG.

Qualifications

• Bachelor’s degree in life sciences, public health, business, or related field required; advanced degree preferred.
• 8+ years in clinical research with site engagement or related roles.
• Experience designing, fielding, and analyzing surveys.
• Excellent presentation and facilitation skills.
• Strong writing skills for reports and client communications.
• Independent and collaborative work style with ability to work in a fast-paced environment.

Responsibilities

• Lead end-to-end execution of the CenterWatch Global Site Relationship Survey program.
• Support the CenterWatch Forum with design kickoff, materials, and feedback process.
• Design and develop survey instruments with Benchmarking & Analytics team.
• Plan and manage survey distribution, fielding, and multi-language deployment.
• Analyze survey results and translate data into actionable insights.
• Develop benchmark reports, publications, and client deliverables.
• Coordinate client readout meetings and present findings to sponsors and sites.
• Maintain trusted relationships with investigators and site leadership.

Skills

Presentation skills

Facilitation

Survey design

Data interpretation

Stakeholder management

Written communication

Project management

Education

Bachelor’s degree in life sciences/public health/business

MS/MPH/MBA preferred

Job description

WCG is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program, spanning design, distribution, analysis, and client readouts. You will connect survey insights to product and service development while strengthening sponsor, CRO, and site relationships across a global network.

The role emphasizes collaboration with analysts, marketing, and commercial teams, delivering outcomes that inform strategic decisions and site engagement initiatives within One WCG.