Associate Director, Site Engagement & Insights

WCG Clinical, Inc.; Montgomery (AL); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG seeks a Site Engagement & Insights Associate Director to lead the CenterWatch Global Site Relationship Survey program, spanning design, fielding, analysis, and client readouts. This role champions the site perspective across WCG and partners with multiple teams to strengthen sponsor, CRO, and site relationships.

The position requires 8+ years in clinical research and proven ability to design, implement, and interpret survey research, delivering insights that inform product and service

Qualifications

• 8+ years of experience in clinical research, with site engagement or sponsor/CRO roles.
• Experience designing, fielding, and analyzing surveys or VOC programs is strongly preferred.
• Excellent presentation and facilitation skills with executive audiences.
• Strong writing skills for reports, publications, and client communications.
• Ability to work independently in a fast-paced environment and collaborate across teams.

Responsibilities

• Lead end-to-end execution of the CenterWatch Global Site Relationship Survey program from design to readout.
• Support the CenterWatch Forum activities, prepare materials, and manage feedback cycles.
• Design and develop survey instruments with Analytics team; optimize attributes to reduce respondent burden.
• Plan distribution, fielding, sampling, and multilingual deployment for a global panel.
• Analyze results with analysts and translate findings into actionable insights.
• Develop benchmark reports and client deliverables with region- and role-specific analyses.

Skills

Presentation skills

Facilitation

Writing skills

Survey design

Site engagement programs

Data analysis

Clinical trial operations knowledge

Independent worker

Customer focus

Education

Bachelor's degree in life sciences or related field

Equivalent experience in clinical research operations or survey research

Job description

WCG seeks a Site Engagement & Insights Associate Director to lead the CenterWatch Global Site Relationship Survey program, spanning design, fielding, analysis, and client readouts. This role champions the site perspective across WCG and partners with multiple teams to strengthen sponsor, CRO, and site relationships.

The position requires 8+ years in clinical research and proven ability to design, implement, and interpret survey research, delivering insights that inform product and service