Director, Global Site Engagement & Insights

WCG Clinical, Inc.; Raleigh (NC); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG Clinical in the United States is seeking an experienced Site Engagement & Insights Associate Director to lead the CenterWatch survey program globally. You will own instrument design, fielding across a network of research sites, analyzing results, and delivering client readouts to sponsor, CRO, and site teams.

You will collaborate with Benchmarking & Analytics, support multi-language deployment, and develop benchmark reports and custom client deliverables while strengthening sponsor-site

Qualifications

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Demonstrated success building and managing site engagement programs and long-term relationships with investigators, study coordinators, and site leadership.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start-up.
• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.
• Comfortable working with quantitative and qualitative data; able to partner with analysts and translate results for non-technical audiences.
• Strong writing skills for reports, publications, and client communications.
• Established industry network and external visibility (e.g., conference speaking, industry working groups) a plus.
• The candidate must be able to work independently in a fast-paced environment where direction may change and collaborate effectively across business units and functions.
• Must be dependable, customer-focused, and results driven.

Responsibilities

• Manage end-to-end execution of the CenterWatch Global Site Relationship Survey program from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Support the CenterWatch Forum with design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process.
• Designs and develops survey instruments in collaboration with Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.
• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.
• Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom data cuts.
• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.
• Serves as a voice of the site within WCG – builds and maintains trusted relationships with investigators, research coordinators, and site leadership; partners with sites to test survey flow, logic, and feasibility and ensures the site perspective informs WCG products and services.
• Connects survey findings and site insights to other WCG business units; identifies and pursues cross-business opportunities to act on what sites are telling us.
• Partners with marketing and commercial teams to promote survey participation and support commercialization of benchmark reports and related offerings.
• Monitors industry trends in site engagement, site burden, and clinical trial operations to keep the survey program current and differentiated.
• Maintains standards for data quality, respondent confidentiality, and research ethics across the program.
• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

Skills

Presentation skills

Facilitation

Writing skills

Analytical thinking

Education

Bachelor’s degree in life sciences, public health, business, or related field

MS/MPH/MBA preferred

Job description

WCG Clinical in the United States is seeking an experienced Site Engagement & Insights Associate Director to lead the CenterWatch survey program globally. You will own instrument design, fielding across a network of research sites, analyzing results, and delivering client readouts to sponsor, CRO, and site teams.

You will collaborate with Benchmarking & Analytics, support multi-language deployment, and develop benchmark reports and custom client deliverables while strengthening sponsor-site