Remote Associate Director, Site Engagement & Insights

WCG Clinical, Inc.; Baton Rouge (LA); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program on a global scale.

You will own instrument design, deployment across sites, analysis, and client readouts, and connect insights to product and service development. You will work with leadership to manage the biennial surveys, support the CenterWatch Forum, and coordinate multi-language distribution while upholding data quality and ethics.

Qualifications

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start-up.
• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.
• Strong writing skills for reports, publications, and client communications.

Responsibilities

• Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.
• Supports the CenterWatch Forum of participating sponsor and CRO representatives – facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.
• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.
• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.
• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.

Skills

Presentation & facilitation

Data analysis

Written communication

Project management

Education

Bachelor's degree in life sciences, public health, business, or related field

MS / MPH / MBA preferred

Job description

WCG Clinical, Inc. is seeking a Site Engagement & Insights Associate Director to lead the CenterWatch site survey program on a global scale.

You will own instrument design, deployment across sites, analysis, and client readouts, and connect insights to product and service development. You will work with leadership to manage the biennial surveys, support the CenterWatch Forum, and coordinate multi-language distribution while upholding data quality and ethics.