Remote Senior ServiceNow ITOM/CMDB Lead

EY; Annapolis (MD); Remote; USD 103,000 - 213,000; Full time

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, partnering with clients to deliver scalable solutions. This client-facing role focuses on shaping outcomes, building relationships, and growing consulting and team leadership capabilities across projects.

You'll gather requirements, design UI elements across mobile, web and tablet platforms, and write clear, maintainable code that aligns with business objectives while mentoring a diverse delivery team.

Qualifications

• A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – Data Foundations
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Certified Implementation Specialist – Event Management
• ServiceNow Certified Implementation Specialist – Service Mapping
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.
• Designing and developing user interfaces that are not only functional but also enhance user experience.
• Writing clean, maintainable code and creating specifications that support business objectives.

Skills

ServiceNow ITOM/CMDB

Team leadership

ITOM/CMDB guidance

People-process-technology analysis

CMDB-ITSM connectivity

Requirements workshops

Waterfall & Agile

Deliverables & artifacts

Education

Bachelor’s degree in CS/IS/Engineering

Tools

CSA/CAD

Data Foundations

Discovery

Event Management

Service Mapping

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, partnering with clients to deliver scalable solutions. This client-facing role focuses on shaping outcomes, building relationships, and growing consulting and team leadership capabilities across projects.

You'll gather requirements, design UI elements across mobile, web and tablet platforms, and write clear, maintainable code that aligns with business objectives while mentoring a diverse delivery team.