Remote Senior ServiceNow Engineering Leader

CSAA; South Dakota; Remote; USD 168,000 - 224,000; Full time

Job summary

CSAA Insurance Group is seeking a Senior Manager of ServiceNow Engineering for a remote role across the United States (excluding Hawaii and Alaska). You will drive strategy, governance, and delivery of the enterprise ServiceNow platform, leading engineers and coordinating with business leaders and vendors to maximize value, ensure stability, and enable modern IT services.

The role emphasizes platform strategy, governance, and talent development, with a focus on AI-enabled capabilities and

Qualifications

• 10+ years experience in managing IT systems and projects
• 10+ years experience in the acquisition and management of technology professionals
• 10+ years managing people
• 5+ years demonstrated success in matrix management and influence environments
• MBA or other advanced degree preferred

Responsibilities

• Define and execute multi-year ServiceNow platform strategy and roadmap
• Lead platform governance, demand management, and prioritization processes
• Oversee engineering delivery, upgrades, and integrations on ServiceNow
• Develop talent and coach a high-performing ServiceNow team
• Partner with executives and vendors on platform initiatives and investments

Skills

ServiceNow

IT leadership

Platform governance

Strategic planning

Vendor management

Team leadership

ITIL

Education

Bachelor's degree

Tools

ServiceNow Admin

ITSM tooling

Job description

CSAA Insurance Group is seeking a Senior Manager of ServiceNow Engineering for a remote role across the United States (excluding Hawaii and Alaska). You will drive strategy, governance, and delivery of the enterprise ServiceNow platform, leading engineers and coordinating with business leaders and vendors to maximize value, ensure stability, and enable modern IT services.

The role emphasizes platform strategy, governance, and talent development, with a focus on AI-enabled capabilities and