Remote Senior Manager, ServiceNow Platform Engineering

CSAA; Illinois; Remote; USD 168,000 - 224,000; Full time

Job summary

CSAA Insurance Group is hiring a Senior Manager, ServiceNow Engineering for a remote nationwide role across the United States (with Hawaii/Alaska exclusions). You will lead a team of engineers, drive platform strategy, governance, and modernization of the ServiceNow portfolio to enable enterprise service delivery.

You will partner with business and technology leaders, manage investments, and ensure platform stability, security, and tangible business outcomes while guiding AI capability adoption

Qualifications

• 10+ years experience in managing IT systems and projects in a large IT department.
• Bachelor's degree in Computer Science, Engineering, or Business or equivalent.
• 10+ years experience in acquiring and managing technology professionals.
• 10+ years managing people.
• 5+ years matrix management and influence in complex environments.
• Extensive experience communicating with executive and operational management.
• Large-scale project or program management experience.

Responsibilities

• Define and implement multi-year ServiceNow platform strategy, roadmap and investment priorities.
• Lead platform governance, intake, demand management and prioritization processes.
• Evaluate emerging ServiceNow capabilities and expand platform value.
• Establish engineering standards, release management and operational processes.
• Oversee upgrades, maintenance, testing and production support for ServiceNow.
• Lead delivery of enhancements across ITSM, ITOM, ITAM, CMDB/CSDM, Service Catalog and more.
• Recruit, coach and retain a high-performing ServiceNow engineering team.
• Manage relationships with ServiceNow, partners and vendors.

Skills

Leadership and people management

Executive communication

Matrix management

Program/project management

ServiceNow knowledge

Education

Bachelor's degree in Computer Science, Engineering, or Business

Tools

ServiceNow (Now Platform)

Job description

CSAA Insurance Group is hiring a Senior Manager, ServiceNow Engineering for a remote nationwide role across the United States (with Hawaii/Alaska exclusions). You will lead a team of engineers, drive platform strategy, governance, and modernization of the ServiceNow portfolio to enable enterprise service delivery.

You will partner with business and technology leaders, manage investments, and ensure platform stability, security, and tangible business outcomes while guiding AI capability adoption