Senior ServiceNow Engineering Leader - Remote

CSAA; Georgia; Remote; USD 168,000 - 224,000; Full time

Benefits offered by this job

Annual discretionary bonus

401(k) with company match

Remote-friendly workplace

Job summary

CSAA Insurance Group is seeking a Senior Manager, ServiceNow Engineering to lead platform strategy, governance, and enterprise delivery of ServiceNow capabilities. You will supervise a team of engineers, set roadmaps, and partner with business leaders to align investments with measurable outcomes.

This remote-friendly role supports nationwide operations across ITSM, ITOM, CMDB, and AI-enabled features, emphasizing platform stability, security, and continuous modernization while developing talent

Qualifications

• 10+ years leading IT systems and large projects.
• Experience managing technology professionals and teams.
• Strong executive communication and stakeholder engagement.
• Proven track record in matrix organizations.

Responsibilities

• Define multi-year ServiceNow strategy, roadmap, and investment priorities.
• Lead platform governance, demand management, and prioritization processes.
• Oversee engineering delivery, upgrades, integrations, and AI capabilities.
• Develop and coach a high-performing ServiceNow team and ensure delivery quality.

Skills

IT leadership

Project management

Stakeholder management

Executive communication

Matrix management

Education

Bachelor's degree in Computer Science/Engineering/Business

Tools

ServiceNow

ITSM

Job description

CSAA Insurance Group is seeking a Senior Manager, ServiceNow Engineering to lead platform strategy, governance, and enterprise delivery of ServiceNow capabilities. You will supervise a team of engineers, set roadmaps, and partner with business leaders to align investments with measurable outcomes.

This remote-friendly role supports nationwide operations across ITSM, ITOM, CMDB, and AI-enabled features, emphasizing platform stability, security, and continuous modernization while developing talent