Remote Senior Project Manager - SaaS Implementations

Alkami

United States

Remote

USD 106,000 - 118,000

Full time

14 days+

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Benefits offered by this job

Remote-friendly work environment

Unlimited PTO

401(k) with employer match

Job summary

Alkami is a digital sales and service platform provider for U.S. banks and credit unions.

The Sr Project Manager, Implementation leads complex client implementations of Alkami Digital Banking solutions, coordinating cross-functional teams and ensuring alignment with customer goals. This remote-first role requires strong scheduling, risk management, and stakeholder communication, with experience across Jira, MS Project, Smartsheet, Confluence, and Slack.

Qualifications

Advanced experience managing complex implementation projects and customer-facing delivery activities.
Strong project scheduling, stakeholder management, and cross-functional coordination skills.
Ability to independently manage multiple concurrent projects with varying complexity levels.
Strong written and verbal communication with technical and non-technical stakeholders.
Experience managing project risks, escalations, and implementation dependencies.
Proficiency with project management and collaboration tools such as Jira, MS Project, Smartsheet, Confluence, Slack, or similar platforms.

Responsibilities

Lead complex implementation projects by developing and maintaining comprehensive project schedules, coordinating cross-functional activities, and ensuring successful delivery within scope, timeline, and budget expectations.
Serve as the primary implementation lead for assigned customers by proactively managing communication, aligning stakeholder expectations, and fostering strong customer relationships throughout the implementation lifecycle.
Coordinate implementation activities across Product Development, Customer Success, Technical Consulting, Technical Implementation, Engineering, Customer Support, and vendor teams to drive alignment on project goals, timelines, and deliverables.
Analyze project risks and operational challenges by identifying dependencies, evaluating impacts, and developing mitigation strategies that support successful implementation outcomes.
Manage multiple concurrent implementation projects across varying products, customer segments, and complexity levels while maintaining high standards of project execution and customer satisfaction.
Facilitate customer-facing implementation meetings by leading project discussions, documenting action items, and ensuring accountability for follow-up activities and milestone completion.
Manage Jira tickets, project backlogs, and customer-reported issues by prioritizing resolution efforts and coordinating cross-functional support activities.
Monitor implementation-related development activities by tracking sprint progress, release schedules, and product dependencies and communicating relevant updates to customers and stakeholders.
Develop and maintain detailed project documentation by preparing status reports, meeting records, implementation plans, risk assessments, and customer communications throughout project execution.
Collaborate with customers and vendors by gathering configuration requirements, validating implementation details, and tracking progress on identified gaps or technical dependencies.
Ensure project objectives align with customer business goals and operational readiness requirements by maintaining a customer-centric approach to implementation delivery and issue resolution.
Drive transparency and stakeholder alignment by regularly communicating implementation status, risks, escalations, and delivery impacts to internal leadership and customer stakeholders.
Contribute to continuous improvement initiatives by identifying project delivery inefficiencies, recommending process enhancements, and supporting operational scalability efforts within the PSO.
Serve as a subject matter expert in at least one functional area by maintaining current project documentation, contributing to best practices, and supporting knowledge-sharing initiatives across the organization.
Support and mentor less experienced project managers by sharing implementation best practices, assisting with issue resolution strategies, and providing guidance on project coordination activities.