Senior Enterprise Client Partner – Remote Growth Leader

Charter Communications; Raleigh (NC); Remote; USD 200,000 - 260,000; Full time

Job summary

Charter Communications is seeking a Senior Principal Client Partner at RapidScale to own and grow a portfolio of strategic enterprise clients. The role focuses on aligning RapidScale's managed and professional services to client needs, driving revenue growth and delivering superior outcomes at the executive level.

The candidate will manage the full customer lifecycle, strategize account plans, and coordinate cross-functional teams to ensure client success, growth, and retention across multi-year

Qualifications

• Bachelor's degree and 10+ years of enterprise sales, client partner, or strategic account experience.
• 7-10+ years of experience managing relationships with C-suite stakeholders in large enterprise environments.
• Experience leading multi-year, multi-SOW, services-led engagements, typically in the $5M-$20M+ TCV range.

Responsibilities

• Own and manage executive-level relationships across a portfolio of large enterprise clients
• Serve as the primary point of accountability for the full customer relationship, including growth, retention, and outcomes
• Develop and execute strategic account plans aligned to client business objectives and long-term success
• Drive revenue generation, expansion, and share of wallet across managed services and professional services
• Lead complex, multi-SOW, multi-year engagements from opportunity identification through close
• Partner with cross-functional teams to develop a comprehensive understanding of client challenges and align solutions to business outcomes
• Influence and coordinate internal resources across sales, solution engineering, delivery, and leadership to ensure client success
• Identify risks to account growth or client success and develop mitigation strategies
• Serve as the executive escalation point for client issues and ensure timely resolution
• Maintain strong pipeline discipline, forecasting accuracy, and account planning rigor

Education

Bachelor's degree

Master's degree

Ph.D.

14+ years of relevant experience without a degree

Job description

Charter Communications is seeking a Senior Principal Client Partner at RapidScale to own and grow a portfolio of strategic enterprise clients. The role focuses on aligning RapidScale's managed and professional services to client needs, driving revenue growth and delivering superior outcomes at the executive level.

The candidate will manage the full customer lifecycle, strategize account plans, and coordinate cross-functional teams to ensure client success, growth, and retention across multi-year