Remote Senior Order-to-Cash Specialist

Figma; United States; Remote; USD 105,000 - 153,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Retirement benefits

Parental leave

Job summary

Figma is seeking a senior Order Management professional to own the end-to-end order-to-cash process, from contract review through invoicing, while ensuring accuracy and policy compliance. You will partner with Sales, Support, and Finance to resolve discrepancies and optimize billing workflows.

In this role, you’ll participate in UAT for new products and pricing, support month-end activities, and drive process improvements across systems.

Qualifications

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company.
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe.
• Clear understanding of how order entry decisions flow downstream into billing and revenue.
• Exceptional attention to detail and ability to produce quality work under quarter-end pressure.

Responsibilities

• Own the order process end to end — from contract review to invoicing, ensuring accuracy and policy compliance.
• Serve as a go-to resource for Sales and Support on billing questions; investigate discrepancies and blockers with cross-functional partners.
• Review complex orders and drive error resolution with BPOs and internal teams.
• Lead UAT for new products, SKUs, pricing models, and billing system releases; write test scripts and document bugs.
• Support month-end/quarter-end close with reconciliations, accruals, and data integrity across systems; maintain SOX controls.
• Take ownership of ad-hoc projects to improve processes, upgrades, or controls across the order-to-cash lifecycle.

Skills

Salesforce CPQ

NetSuite

Stripe

Advanced Excel

Google Sheets

Data queries

Attention to detail

Communication skills

Tools

Salesforce CPQ

NetSuite

Excel

Job description

Figma is seeking a senior Order Management professional to own the end-to-end order-to-cash process, from contract review through invoicing, while ensuring accuracy and policy compliance. You will partner with Sales, Support, and Finance to resolve discrepancies and optimize billing workflows.

In this role, you’ll participate in UAT for new products and pricing, support month-end activities, and drive process improvements across systems.