Senior Remote Order-to-Cash Analyst

Figma; New York (NY); Remote; USD 5,100 - 7,400; Full time

Benefits offered by this job

Equity

Health, dental, and vision

Retirement benefits

Parental leave

Mental health benefits

Paid time off

Paid sick leave

Reimbursements

Job summary

Figma seeks an Order Management professional to own the order-to-cash process in a fast-paced SaaS environment. You will review contracts, enter orders, and support billing with cross-functional partners to ensure accuracy and SLA adherence.

Responsibilities include end-to-end order processing, assisting Sales and Support with invoicing, and contributing to UAT for new products and pricing. This role offers remote work within the United States and opportunities to shape scalable processes.

Qualifications

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company.
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe.
• Clear understanding of how order entry decisions flow downstream into billing and revenue.
• Advanced Excel and Google Sheets skills — pivots, XLOOKUP, reconciling large datasets across systems.
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences.

Responsibilities

• Own the end-to-end order process — from contract review and order entry to invoicing, ensuring accuracy and SLA compliance.
• Serve as a go-to resource for Sales and Support on billing questions and partner with cross-functional teams to resolve discrepancies.
• Detail-review routine orders processed by analysts and partners, identifying error patterns and driving resolution.
• Participate in UAT for new products, SKUs, pricing models, and billing system releases with test scripts and cross-functional coordination.
• Support month-end and quarter-end close, including reconciliations and SOX controls, with documentation and SOP adherence.
• Lead ad-hoc projects related to process improvements and system upgrades across the order-to-cash lifecycle.

Skills

Order management

Sales & communication

Data analysis

Attention to detail

Cross-functional collaboration

Tools

Salesforce CPQ

NetSuite

Stripe

Job description

Figma seeks an Order Management professional to own the order-to-cash process in a fast-paced SaaS environment. You will review contracts, enter orders, and support billing with cross-functional partners to ensure accuracy and SLA adherence.

Responsibilities include end-to-end order processing, assisting Sales and Support with invoicing, and contributing to UAT for new products and pricing. This role offers remote work within the United States and opportunities to shape scalable processes.