Remote Senior Ops Programs Lead

Lob; Philadelphia (Philadelphia County); Remote; USD 120,000 - 180,000; Full time

Job summary

Lob is building a team to shape the future of direct mail. The Business Operations Manager will own cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM, driving execution with clear ownership and deadlines.

You will analyze program decisions using Lob's data stack and AI tools, document completions with measurable handoffs, and support company-wide cadences like QBRs and offsites in a fast-paced environment.

Qualifications

• 4–7+ years post-undergrad in management consulting/corporate strategy or business operations
• Bachelor's degree required
• Background in B2B SaaS, marketplace, logistics, or similar operationally intensive business
• Experience leading cross-functional programs and driving outcomes across multiple teams

Responsibilities

• Own 3–5 concurrent cross-functional programs with defined end states, status, dependencies, and deadlines
• Drive outcomes across Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market
• Produce analyses using Lob's data and reporting stack and available AI tooling
• Document programs on completion and transition to permanent owners with measurable handoff metrics
• Provide backup for FP&A, Deal Desk, and Business Operations analytics; support quarterly business reviews and leadership offsites
• Demonstrate ability to scope ambiguous work, sequence dependencies, and drive outcomes through teams that don’t report to you
• Utilize BI tools and data warehousing in a fast-paced environment with shifting priorities

Skills

Program management

Cross-functional

BI tooling

SQL knowledge

Data analysis

Education

Bachelor's degree

Tools

AI tooling

Data warehouse tooling

Job description

Lob is building a team to shape the future of direct mail. The Business Operations Manager will own cross-functional programs spanning Finance, Product, Engineering, Legal, and GTM, driving execution with clear ownership and deadlines.

You will analyze program decisions using Lob's data stack and AI tools, document completions with measurable handoffs, and support company-wide cadences like QBRs and offsites in a fast-paced environment.