Remote Senior National Imaging Support Engineer

Fujifilm; Helena (MT); On-site; USD 110,000 - 146,000; Full time

Job summary

FUJIFILM Healthcare Americas Corporation seeks a Distinguished National Support Engineer to provide expert leadership across medical informatics products, including PACS, VNA, and clinical information systems. You will triage escalations, coordinate with TAC and development, and mentor enterprise support teams.

This role requires deep imaging knowledge, strong communication, and the ability to work after hours and travel as needed; remote work is not specified in the posting.

Qualifications

• Extensive troubleshooting experience in medical IT or imaging systems.
• Ability to lead technical investigations and coordinate with multiple teams.
• Experience mentoring engineers and delivering training.

Responsibilities

• Provide advanced technical leadership and mentorship to teams.
• Triage escalations, review with TAC and Development, and drive to resolution.
• Lead cross-functional technical investigations and publish documentation.
• Define best practices and standards for global support teams.
• Engage with customers and provide high-severity issue guidance.
• Stay current on imaging technologies and regulatory requirements.

Skills

Troubleshooting

Technical leadership

Presentation skills

Cross-functional collaboration

Mentorship

Education

Master's degree in related field

Bachelor's degree in a technical field

Tools

Docker/Kubernetes

Wireshark

VMware

SQL

DICOM/HL7 protocols

Job description

FUJIFILM Healthcare Americas Corporation seeks a Distinguished National Support Engineer to provide expert leadership across medical informatics products, including PACS, VNA, and clinical information systems. You will triage escalations, coordinate with TAC and development, and mentor enterprise support teams.

This role requires deep imaging knowledge, strong communication, and the ability to work after hours and travel as needed; remote work is not specified in the posting.