Remote Senior Principal National Support Engineer
Fujifilm
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Benefits offered by this job
Job summary
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to provide top-level technical leadership across Fujifilm Healthcare products, including PACS, VNA, and Clinical Information Systems. You will triage, coordinate with development, and mentor enterprise support teams while delivering after-hours on-call support as needed.
The role emphasizes advanced problem solving, strong communication with customers, and collaboration with R&D to improve product quality
Qualifications
- Minimum twelve (12) years of progressive experience in Medical IT/Imaging or equivalent.
- Master with 8+ years of industry experience or Bachelor's with 10+ years.
- Advanced troubleshooting and escalation management experience.
Responsibilities
- Provide advanced technical leadership and mentorship across teams.
- Review and triage escalations from TAC, coordinating with Development until resolution.
- Publish documentation and knowledge base articles; train TAC, Upgrade, and Project Engineer teams.
Skills
Education
Tools
Job description
Fujifilm Healthcare Americas Corporation seeks a Distinguished National Support Engineer to provide top-level technical leadership across Fujifilm Healthcare products, including PACS, VNA, and Clinical Information Systems. You will triage, coordinate with development, and mentor enterprise support teams while delivering after-hours on-call support as needed.
The role emphasizes advanced problem solving, strong communication with customers, and collaboration with R&D to improve product quality
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