Remote Senior Merchant Success Manager

ShipBob, Inc.; Yorktown (VA); Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life保险

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants.

You will work cross-functionally to understand merchant needs, drive strategic reviews, and push tactical account plans that expand revenue and fulfillment capabilities. You will partner with internal teams to optimize performance, coach peers, and grow relationships at the executive level, while maintaining focus on high-growth, middle-market clients

Qualifications

• 4–6 years of experience in sales and merchant services in a related industry.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Proven ability to manage and foster a positive team culture.
• Advanced proficiency with Microsoft Office Suite.

Responsibilities

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase merchant KPIs to deliver world-class customer experience.
• Coach team members to elevate performance with mid-market, complex merchants.
• Analyze merchants’ supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth to identify expansion areas.
• Build and maintain transparent strategic relationships at all levels within merchants.

Skills

Executive relationships

Consultative selling

Team leadership

Strategic account planning

Remote collaboration

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants.

You will work cross-functionally to understand merchant needs, drive strategic reviews, and push tactical account plans that expand revenue and fulfillment capabilities. You will partner with internal teams to optimize performance, coach peers, and grow relationships at the executive level, while maintaining focus on high-growth, middle-market clients