Remote Senior Merchant Success Leader

ShipBob, Inc.; Nevada; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan

Job summary

ShipBob, Inc. seeks a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience to enterprise and strategic merchants. You will manage executive relationships, lead tactical account planning, and drive growth in complex middle-market accounts while aligning with senior leadership.

You will partner with internal stakeholders, analyze supply chain performance, and conduct strategic business reviews to identify expansion opportunities and ensure sustained merchant success.

Qualifications

• 4–6 years of sales and merchant services experience
• Ability to build executive-level customer relationships
• Advanced skills in Microsoft Office Suite

Responsibilities

• Collaborate with internal stakeholders to continuously improve the merchant experience.
• Increase the merchant KPIs to deliver world-class customer experience.
• Coach team members to elevate performance with middle-market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks for proactive countermeasures.
• Conduct business reviews and track merchant growth for expansion opportunities.
• Grow and maintain strategic relationships at executive levels within merchants.

Skills

Executive relationships

Consultative sales

Team coaching

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. seeks a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience to enterprise and strategic merchants. You will manage executive relationships, lead tactical account planning, and drive growth in complex middle-market accounts while aligning with senior leadership.

You will partner with internal stakeholders, analyze supply chain performance, and conduct strategic business reviews to identify expansion opportunities and ensure sustained merchant success.