Remote Senior Enterprise Merchant Success Lead

ShipBob, Inc.; Indiana; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Resumo da oferta

ShipBob, Inc. seeks a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants. The role focuses on strategic reviews, executive-level partnerships, and proactive account planning to drive growth and retention across ShipBob’s merchant network.

You will collaborate with internal teams, managers, and merchants to optimize supply chains, understand unique needs, and implement targeted growth strategies in a remote US-based setting.

Qualificações

• Ability to foster a positive team culture.
• Experience building executive-level customer relationships.
• Advanced proficiency with Microsoft Office Suite.

Responsabilidades

• Work with internal stakeholders to improve the merchant experience.
• Increase average performance and KPIs for customers to deliver world-class service.
• Coach team members to elevate performance with middle-market merchants.
• Analyze merchants' supply chain performance and advise countermeasures.
• Conduct business reviews and track merchant growth for expansion.
• Maintain strategic relationships at all levels within merchants.
• 4-6 years of sales and merchant services experience in related industry.

Conhecimentos

Team leadership

Executive relationships

MS Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

ShipBob, Inc. seeks a Senior Merchant Success Manager (Sr. MSM) to deliver a world-class experience for enterprise and strategic merchants. The role focuses on strategic reviews, executive-level partnerships, and proactive account planning to drive growth and retention across ShipBob’s merchant network.

You will collaborate with internal teams, managers, and merchants to optimize supply chains, understand unique needs, and implement targeted growth strategies in a remote US-based setting.