Remote Senior Merchant Success Leader

ShipBob, Inc.; Salem (NH); Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

Culture & Instagram presence

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class service to enterprise and strategic merchants.

The role focuses on understanding merchant needs, guiding strategic relationships, and driving expansion through executive-level partnerships. The Sr. MSM will manage complex, middle-market accounts, lead strategic reviews, and align cross-functional teams to scale merchants while contributing to a high-performance culture and transparent collaboration across

Qualifications

• 4 - 6 years of experience in sales and merchant services.
• Business Review experience with internal and external stakeholders.
• Ability to foster a positive team culture.
• Ability to build executive-level customer relationships.
• Solid conflict resolution and negotiation experience.
• Strong written and verbal communication skills.
• Desire to work in a fast-paced environment.

Responsibilities

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase KPIs and performance for customers.
• Coach team members to support middle market merchants.
• Analyze merchant supply chains and identify risks/opportunities.
• Conduct business reviews and track merchant growth.
• Maintain strategic relationships at all levels within merchants.

Skills

Ownership mindset

Merchant success

Executive relationships

Communication skills

Negotiation experience

MS Office proficiency

Tools

Microsoft Office Suite

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class service to enterprise and strategic merchants.

The role focuses on understanding merchant needs, guiding strategic relationships, and driving expansion through executive-level partnerships. The Sr. MSM will manage complex, middle-market accounts, lead strategic reviews, and align cross-functional teams to scale merchants while contributing to a high-performance culture and transparent collaboration across