Remote Senior Merchant Success Manager for Enterprise

ShipBob, Inc.; Pennsylvania; Remote; USD 81,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

See Our High-Performing Culture Check

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to grow and retain enterprise and strategic merchants.

You will collaborate with internal partners, executives, and merchants to deliver strategic reviews, insights, and proactive account planning across complex middle-market accounts. The role emphasizes building trusted partnerships, driving growth, and aligning relationships at the executive level within a fast-paced, results-driven team.

Qualifications

• 4 - 6 years of sales and merchant services in a related industry.
• Business Review experience with internal and external stakeholders.
• Established ability to manage and foster a positive team culture.
• Demonstrated ability to build consultative and executive-level customer relationships.
• Solid conflict resolution abilities and negotiation experience.
• Advanced written and verbal communication skills.
• Desire to work in a fast-paced environment.
• Advanced experience in Microsoft Office Suite.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers’ to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants’ supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.
• Additional duties and responsibilities as needed.

Skills

Communication skills

Executive relationships

Negotiation

Conflict resolution

MS Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to grow and retain enterprise and strategic merchants.

You will collaborate with internal partners, executives, and merchants to deliver strategic reviews, insights, and proactive account planning across complex middle-market accounts. The role emphasizes building trusted partnerships, driving growth, and aligning relationships at the executive level within a fast-paced, results-driven team.