Remote Senior Merchant Success Manager - Enterprise Growth

Menlo Ventures; United States; Remote; USD 81.000 - 135.000; Vollzeit

Benefits dieser Stelle

Medical & Vision

Parental Leave

Holidays & PTO

Sick Leave

Wellness Days

401K Match

Comprehensive Benefits

Instagram presence

Zusammenfassung

ShipBob is seeking a Senior Merchant Success Manager (Sr. MSM) to provide a world-class experience for our enterprise and strategic merchants.

You will understand their unique needs, deliver exceptional value, and align executive-level relationships to establish trusted partnerships with lasting results. You will collaborate with internal teams to improve merchant experiences, drive growth, and manage strategic business reviews in a fast-paced environment.

Qualifikationen

• 4-6 years of experience in sales and merchant services in a related industry.
• Experience conducting Business Reviews with internal and external stakeholders.
• Proven ability to build consultative and executive-level customer relationships.
• Advanced written and verbal communication skills.
• Strong Microsoft Office proficiency.

Aufgaben

• Work with internal stakeholders to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers.
• Coach team members to enhance performance with middle-market merchants.
• Analyze merchants’ supply chain performance and identify opportunities or risks.
• Conduct business reviews and track merchant growth; identify expansion opportunities.
• Grow and maintain strategic relationships at all levels within your merchants.

Kenntnisse

Merchant services sales

Executive relationships

Communication skills

Business reviews

MS Office

Jobbeschreibung

ShipBob is seeking a Senior Merchant Success Manager (Sr. MSM) to provide a world-class experience for our enterprise and strategic merchants.

You will understand their unique needs, deliver exceptional value, and align executive-level relationships to establish trusted partnerships with lasting results. You will collaborate with internal teams to improve merchant experiences, drive growth, and manage strategic business reviews in a fast-paced environment.