Remote Senior Merchant Success Manager for Enterprise Growth

ShipBob, Inc.; Tennessee; A distancia; USD 81.000 - 135.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision & Basic Life |

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days

401K Match

Comprehensive Benefits Package

See Our High-Performing Culture Check?

Descripción de la vacante

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class service to our enterprise and strategic merchants.

You will align with complex middle-market accounts expanding into new markets, diversifying fulfillment, and scaling rapidly, while leading strategic business reviews and executive-level partnerships. You will collaborate with internal teams to drive merchant success, improve KPIs, and develop proactive account strategies.

Formación

• 4-6 years of experience in sales and merchant services.
• Experience with Business Reviews with internal and external stakeholders.
• Ability to foster a positive team culture.
• Ability to build consultative and executive-level customer relationships.
• Strong conflict resolution and negotiation experience.
• Advanced written and verbal communication skills.

Responsabilidades

• Collaborate with internal stakeholders to improve the merchant experience.
• Increase KPI performance of customers to deliver world-class service.
• Coach team members to service middle-market, complex merchants.
• Analyze merchant supply chain performance and identify risks/opportunities.
• Conduct business reviews and track merchant growth within ShipBob.
• Grow and maintain strategic executive-level relationships with merchants.
• Take on additional duties as needed.

Conocimientos

Sales Experience

Merchant Services

Executive Relationships

Communication

Negotiation

MS Office Suite

Descripción del empleo

ShipBob, Inc. is seeking a Senior Merchant Success Manager (Sr. MSM) to deliver world-class service to our enterprise and strategic merchants.

You will align with complex middle-market accounts expanding into new markets, diversifying fulfillment, and scaling rapidly, while leading strategic business reviews and executive-level partnerships. You will collaborate with internal teams to drive merchant success, improve KPIs, and develop proactive account strategies.