Senior ServiceNow Platform Leader (Remote)

CSAA; Iowa (LA); Remote; USD 168,000 - 224,000; Full time

Job summary

CSAA Insurance Group seeks a Senior Manager, ServiceNow Engineering to lead the enterprise ServiceNow program in a remote-capable role across the United States. You will shape platform strategy, governance, and delivery, manage a team of ServiceNow engineers, and partner with business and technology leaders to drive value, security, and reliability.

This role emphasizes AI-enabled capabilities, platform modernization, and strong stakeholder engagement in a remote-first, flexible environment.

Qualifications

• 10+ years leading IT infrastructure or service management platforms.
• Bachelor's degree in Computer Science, Engineering, or related field.
• Experience managing ServiceNow platforms or large enterprise deployments.
• Proven ability to lead cross-functional teams and manage vendors.

Responsibilities

• Define multi-year ServiceNow strategy and roadmaps aligned to business goals.
• Governance, intake, demand management, and prioritization across initiatives.
• Lead a team of ServiceNow engineers delivering upgrades and integrations.
• Guide AI roadmap adoption and measure value realized.

Skills

Leadership

Strategy & Governance

Platform Delivery

Stakeholder Engagement

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

ServiceNow

ITSM

ITOM/ITAM

CMDB/CSDM

Job description

CSAA Insurance Group seeks a Senior Manager, ServiceNow Engineering to lead the enterprise ServiceNow program in a remote-capable role across the United States. You will shape platform strategy, governance, and delivery, manage a team of ServiceNow engineers, and partner with business and technology leaders to drive value, security, and reliability.

This role emphasizes AI-enabled capabilities, platform modernization, and strong stakeholder engagement in a remote-first, flexible environment.